FAQs
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to UK, EU and USA addresses. If you are in another country and desperate for a book, please get in touch.
Will I have to pay import fees or tariffs?
Will I have to pay import fees or tariffs?
All orders are shipped from the UK, and for international shipments, all import duties, tariffs and taxes are the responsibility of the recipient.
Shipping Cost
Shipping Cost
Parcels are sent by Royal Mail or Parcelforce daily:
UK:
Order value up to £20: £1.99
Order value up to £35: £2.99
Any order above £35: free
Customers local to the Totnes, Devon area are welcome to arrange for free collection.
EU:
Order value up to £20: £7.50
Order value up to £100: £10.00
Any order above £100: £15.00
USA:
Order value up to £40: £15.00
Order value up to £200: £25.00
For larger orders, please contact us for a quote.
For more information, please refer to our Shipping Policy.
How long will it take to receive my order?
How long will it take to receive my order?
We aim to ship most books within 2 business days of receiving your
order. In case we have no stock, this may increase to 3-4 business days,
unless a longer delay is specifically noted on the product page.
UK: Transit times are up to 4 business days.
EU: Transit times are up to 10 business days.
USA: Transit times are up to 14 business days.
Orders for multiple books will be dispatched when all books are in
stock, unless there is an undue delay. In that case we may decide to
make multiple dispatches at no additional cost to you.
Books that are not yet published at the time of ordering
("pre-orders") will be dispatched upon publication. Your card will be
charged at the time you place the order.
If you are desperate to receive a book more quickly, please get in touch.
Can I visit your shop?
I would like to browse - is it possible?
I would like to browse - is it possible?
Yes, it is possible to come and browse, chat about books and have a cup of tea on us.
Gumshoe Books is not an open shop, please call (01803 467677) or email first to ensure somebody is here to let you in.
We are based on the Industrial Estate in Totnes, not far from the train station.
Other books
Do you sell ebooks?
Do you sell ebooks?
No.
We do not currently sell ebooks, and it is not likely that we will in the future.
We do recommend checking your local public library for access to ebooks.
Do you sell audiobooks?
Do you sell audiobooks?
No.
We do not currently sell audiobooks.
Do you buy or sell used books
Do you buy or sell used books
We do not buy or sell used books at this time.
How do I add a book to the Gumshoe Books catalogue
I am an author
I am an author
Self-published authors are invited to get in touch by email to see if their books can be added to Gumshoe Books.
If you have publisher representation, please ask them to get in touch.
I am looking for a book
I am looking for a book
If the book is still in print, please tell us about the book here.
If the book is not in print anymore, we will not be able to help you find it, I am afraid.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unread/unused, have any tags still attached, and include all the original packaging.
Please email first to arrange to return a book.
Our full return and refund policy can be hound here:
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).